PAUA Products Service Promise

PAUA wants its customers to be completely satisfied with their purchases as well as our service. Every product we sell comes with a 100% Guarantee. If for any reason you are not 100% satisfied, you are welcome to send back the products(s) you're unhappy with for a full refund or store credit for the full price paid for the item(s) (excluding shipping) within 90 days of receipt of your purchase. You may also choose to exchange it for any other item on our web site that you prefer. Returned items must be in "as-new" condition to qualify for refunds. If merchandise is opened and/or unable to be resold, a store credit will be issued.

 

Currency Policy

The charges quoted on our website are subject to change from time to time and relate to New Zealand dollars only (NZD).

 

Shipping charges are not refundable unless the item(s) being returned are defective through no cause of the customer. Shipping charges incurred for the return of items are the responsibility of the customer unless the item(s) are being returned because they are defective. The customer is responsible for any additional shipping charges that result from an exchange. If your original order qualified for free shipping and you decide to return an item(s) that is not defective, the return postage is the customers responsibility. In this situation, if the customer decides to exchange an item, the customer is required to pay the flat shipping rate on that item(s).

 

It is natural for those new to electronic purchasing to be concerned about security of personal and credit card details. In reality, a commerce transaction on the Internet is significantly more secure than a similar telephone transaction or handing your credit card over the counter in a store.

 

To ensure that your credit card or other personal details are kept secure in transit on the Internet, we use a 128-bit digital certificate to encrypt the data going to and from the website. Look for the secure page entry messages that you get notified from your browser and for the web address to change to “https” (secure web page transfers).

 

In addition, the PAUA Products website is hosted behind a commercial firewall to prevent hackers from obtaining access to your data. Even if this unlikely event does occur, we do not keep a record of your full credit card number. Only authorised personnel from the PAUA Products site administration and our hosting provider are allowed either physical or electronic access to the web server or databases. 

 

PAUA Products has a strong privacy policy relating to all information that you provide through this website and we will take all reasonable steps to prevent any data being inappropriately released or misused. The Customer, if an individual, has a right of access to information about the Customer held by PAUA Products. The Customer may request correction of that information if it is believed to be incorrect. PAUA Products may charge reasonable costs for providing access to that information.

Service Promise

Protecting your privacy is of paramount importance to us. We ask for your personal details so that we can keep you up to date with latest news and information about our products and services.

Your Privacy

Contact Details

Site Content

Site Access

Intellectual Property

 

Jurisdiction

These terms shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.